1. General

1. 1.1These Terms and Conditions apply to all orders placed with Hackin Ltd and supersede any other terms, including those you may seek to impose.
2. 1.2By placing an order or accepting delivery of goods, you confirm your acceptance of these Terms as the sole basis of the contract.

2. Payment Terms

1. 2.1Payment on approved credit accounts is due in full within 28 days of the invoice date, unless otherwise agreed in writing.
2. 2.2Any discounts offered are conditional upon timely payment. We reserve the right to revoke discounts and re-invoice them if payment is overdue.

3. Title and Risk

1. 3.1Risk in the goods passes to you upon delivery.
2. 3.2Title to goods remains with Hackin Ltd until full payment is received.
3. 3.3Until title passes, you must:
   • Store goods separately and clearly marked as our property.
   • Hold proceeds from any resale in trust for us.
   • Allow us access to recover unpaid goods. You grant us irrevocable permission to enter your premises for this purpose.

4. Products

1. 4.1Product specifications may change without notice.
2. 4.2While we strive for accuracy in descriptions, no warranty is given, and we accept no liability for errors or omissions.

5. Quotations and Contracts

1. 5.1Prices quoted are subject to change due to fluctuations in production costs, taxes, duties, or regulatory changes.
2. 5.2We reserve the right to adjust prices post-contract in line with such changes.

6. Prices

1. 6.1All prices are exclusive of VAT, which will be charged at the prevailing rate.

7. Delivery

1. 7.1Delivery dates are estimates only. We accept no liability for delays.
2. 7.2Delivery charges apply at current rates.
3. 7.3Expedited delivery may be available at additional cost.

8. Quantity Variation

1. 8.1A tolerance of +/-10% on printed goods is deemed acceptable. You will be invoiced for the actual quantity delivered.

9. Claims

1. 9.1Claims for damage, delay, or partial loss must be made in writing within 5 days of delivery.
2. 9.2Claims regarding quality or quantity must be made within 5 days of receipt.
3. 9.3Goods must be inspected upon delivery. Damage must be noted on the delivery note.
4. 9.4Claims for non-delivery must be made within 4 days of invoice date.

10. Liability

1. 10.1Except for liability arising from death or personal injury due to our negligence, our liability is limited to the contract value of the goods.
2. 10.2We are not liable for losses unless claims are made in accordance with Clause 9.
3. 10.3These Terms do not affect statutory consumer rights.

11. Cancellation

1. 11.1Cancelled orders will incur charges for work completed up to the cancellation date.

12. Samples

1. 12.1Samples are provided on approval and must be returned in good condition within 14 days or will be invoiced.

13. Overdue Accounts

1. 13.1No goods will be dispatched if accounts remain unpaid 14 days after the due date.
2. 13.2Interest will be charged at 5% above the NatWest base rate from the due date until payment is received.
3. 13.3Legal and collection costs incurred in recovering overdue payments will be charged to you.

14. Order Amendments

1. 14.1Changes to order quantities must be made in writing before production begins.
2. 14.2Increases may be treated as a separate order unless confirmed prior to commencement.

15. Artwork and Printing

1. 15.1Artwork and printing charges apply unless otherwise agreed.
2. 15.2Prices typically include one-colour, one-position printing from supplied camera-ready artwork.
3. 15.3Additional colours or positions may incur extra charges.
4. 15.4Standard colours include: yellow, white, black, gold, silver, purple, brown, red, warm red, light green, medium green, dark green, light blue, medium blue, dark blue.
5. 15.5Non-standard colours may incur a special match charge.

16. Small Orders

1. 16.1Orders below the minimum quantity may be accepted but are subject to a small order surcharge.

17. Safety Instructions

1. 17.1Hackin Ltd supplies merchandise primarily on a business-to-business basis, with the intended end users being adults unless otherwise stated.
2. 17.2Certain promotional items may not be suitable for children. Buyers must inform Hackin Ltd in writing if any products are intended for use by children, specifying the individual product(s) in question.
3. 17.3Some items contain small components or assemblies that may pose a risk to children (e.g. pens, handheld windmills). While these products conform to EC safety standards, it is the buyer’s responsibility to ensure suitability for the intended recipient.
4. 17.4Products such as carrier bags, tote bags, rucksacks, balloons, snap-on armbands, felt tip pens, and teddy bears (reflector and toy) may be suitable only for older children or adults. Each item will indicate its appropriate age range.
5. 17.5If there is any uncertainty regarding a product’s suitability for children, the buyer must notify Hackin Ltd in writing. Hackin Ltd accepts no responsibility for the suitability of products for children unless such notification is received.

18. Force Majeure

1. 18.1We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to supply chain disruptions, strikes, or natural disasters.
2. 18.2In such cases, we may cancel the contract without liability.